Jacquelyn's professional path led her to a crucial realisation. After assisting clients with their Wills, she often helped them compile information about their assets, only to find this information would change over time. She witnessed first-hand the overwhelming challenges faced by families in navigating the aftermath of a loved one's passing or incapacitation – from locating bank accounts to handling ongoing memberships and direct debits. Frustrated by the lack of suitable tools in the market to help her clients organise their vital information, Jacquelyn had an idea. She envisioned a product that would not just be functional but also a pleasure to use – that would transform a mundane task into something special.
After a crisp afternoon walk in January 2022, the concept of 'The Journey' took root. Two years of meticulous development followed, with Jacquelyn leaning on her extensive knowledge of probate processes, the challenges within it, and the burdens shouldered by family members. The result is a product crafted with care and expertise, refined through numerous tweaks and changes – nine versions of the folder and over twenty revisions of the internal paperwork, all aimed at achieving simplicity, quality, and luxury.